Jain Privy Client Private Limited believes that Investor service is a vital element for sustained business growth and ensures that Investors receive excellent service at all times. We believe that Prompt and efficient service is essential for continuity and growing our relationship, therefore Investor satisfaction becomes critical for us.

All Investor requests, queries and complaints constitute an important voice of our Investor, and this policy details grievance handling through a structured grievance redressal framework.

The Grievance Redressal policy is guided with the following principles:

1) Any requests, queries and complaints raised by Investors are treated fairly, efficiently and in a timely manner.
2) Investors have the right to raise their queries and complaints within the organization, if they are not satisfied with the resolution of their Queries or Complaints.

We have a dedicated Customer Service Team who is responsible for timely and prompt action in addressing and providing resolution.

Investors can contact us for any queries/complaint or clarifications by emailing at helpdesk@jaininvestment.com, or call us at our Boardline number: 022-6689-8300 on any Business Days between 9.30 am to 6.00 pm, through website www.jaininvestment.com under section “Contact us” and by way of letter addressed to Manager - Helpdesk, Jain Privy Client Pvt. 1, Andheri Anurag, Bhardawadi Road, Near ICICI Colony, Andheri (West), Mumbai - 400 058.

The Customer Relations Team shall endeavor to respond to the queries/complaints within 3 to 7 business days. (Depending on the nature of the query/complaint, few responses may take more time.)

If the investors are not satisfied with the response from the Customer Relation Team, they can escalate their concern following the below escalation matrix.

Normal query can be written to mfsupport@jaininvestment.com or helpdesk@jaininvestment.com.

Escalation I : grievance@jaininvestment.com.

Escalation II : pallab@jaininvestment.com.